One Life Hub help

Signing in on this computer

• Tap your name.
• Type your PIN.
• The first time: ask your manager for your setup code, type it, then choose your PIN.

Signing in

Signing in has two steps: your username and password, then your personal PIN.

• The first time, use the sign-in link your manager sent you (by WhatsApp, a QR code or a copied link). It works once, for seven days. You choose your password, then your PIN.
• After that, type your username and password here, then your PIN.
• The Hub signs you out when you close the browser, and after a short time with nothing done. That is on purpose: the desktop is shared, so the PIN is what proves it is you.
• Too many wrong passwords lock the account for a while. Ask your manager if you are stuck.

Your PIN

Your PIN is yours alone. Every tick, every "I have read this" and every sign-in is recorded against whoever typed the PIN.

• Choosing it: on your branch's computer, after you tap your name and type your setup code; or right after a sign-in link. Type the same digits twice. One digit repeated, or a run like 123456, is refused.
• Typing it: every time you open the Hub: after tapping your name on your branch's computer, or after your password.
• Forgotten it, or locked out: too many wrong PINs (or wrong setup codes) lock it for a while. Ask your manager for a new setup code (or, for a Manager, a new sign-in link); it lets you choose a new PIN.
• The browser is never asked to remember your PIN. Never write it down by the computer, and never tell anybody.